MARJUN

NO REFUND & RETURN POLICY

Including Our Custom Jorts Program

1. Overview & Policy Statement

Thank you for shopping with Marjun. We take great pride in the quality and craftsmanship of every item we produce, particularly our signature customizable denim shorts — lovingly known as our Custom Jorts. Due to the nature of our products, including personalized and made-to-order items, we maintain a strict NO REFUND and NO RETURN policy across all purchases.

By completing a purchase on our website, in-store, or through any authorized third-party platform, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. We strongly encourage all customers to review sizing guides, product descriptions, and customization previews carefully before finalizing any order.

2. All Sales Are Final

ALL SALES ARE FINAL. We do not accept returns, issue refunds, or process exchanges for any of the following reasons:

• Change of mind or buyer's remorse
• Incorrect size selected by the customer (please use our size guide before ordering)
• Dissatisfaction with color, fit, or style that was accurately represented in product photos
• Delays caused by shipping carriers or customs clearance
• Failure to pick up a package from a carrier or delivery location
• Accidental or duplicate orders placed by the customer
• Items purchased during a sale, promotion, or with a discount code

This policy applies to all product categories, including but not limited to: tops, bottoms, accessories, limited edition drops, and our Custom Jorts line.

3. Custom Jorts Program — Special Policy Terms

Our Custom Jorts program is one of our most beloved offerings, allowing customers to personalize a pair of denim shorts to their exact specifications. Because each pair is individually crafted upon order, the following special terms apply:

3a. What Can Be Customized

Marjun Custom Jorts feature one exclusive customization: a direct-to-garment (DTG) print of a hand image submitted by the customer. This is the sole customizable element of the shorts.

• Customers upload a photo of their own hand at the time of purchase
• The hand image is printed directly onto the denim using DTG printing technology
• Placement of the print is fixed and determined by Marjun's design standard — no placement changes are accepted
• Image quality is dependent on the resolution and clarity of the photo submitted by the customer
• Marjun reserves the right to reject any submitted image that is blurry, low resolution, or otherwise unusable, and will contact the customer to resubmit

No other customizations — including inseam length, wash, distressing, hardware, or hemline — are available through the Custom Jorts program at this time.

3b. No Refunds or Returns on Custom Jorts — No Exceptions

Because every Custom Jorts order is made-to-order and features a DTG print uniquely configured from the customer's submitted hand image, we are UNABLE to accept returns or issue refunds for any reason, including:

• Dissatisfaction with the appearance, color accuracy, or size of the DTG hand print
• Poor print quality resulting from a low-resolution or unclear image submitted by the customer
• Color variation between screen display and physical product (minor variations are expected and not considered defects)
• Changes requested after the order has been placed and confirmed
• Regret over customization choices made at time of purchase

We provide a live preview tool and customization summary on the order page. It is the customer's responsibility to review and confirm all selections before submitting their order. Once payment is processed, production begins and no modifications can be made.

3c. Production & Fulfillment Timeline

Custom Jorts require a production window of 7–14 business days before shipment. Expedited production may be available for an additional fee. Customers will receive an order confirmation email with estimated ship dates. Production timelines are not grounds for cancellation or refund.

3d. Hand Image Submission & Approval

Customers must upload a clear, high-resolution photo of their hand at checkout. Once submitted, our team will review the image for print viability and send a digital mockup within 2 business days showing how the DTG print will appear on the shorts. The customer must approve the mockup in writing before production begins. Once approved, no changes can be made and the sale is final.

4. Defective or Damaged Items

We stand behind the quality of our products. If you receive an item that is defective, damaged during transit, or materially different from what was described, we will offer a resolution, which may include:

• A replacement of the same item (subject to availability)
• Store credit issued to your account
• In rare cases, a partial or full refund at our sole discretion

To be eligible for a defect or damage claim, you must:

• Contact us within 5 business days of the confirmed delivery date
• Provide your order number and a clear description of the issue
• Submit at least three (3) photos showing the defect or damage from multiple angles
• Have not washed, worn (beyond trying on), altered, or modified the item in any way
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Claims submitted outside of the 5-day window will not be considered. We reserve the right to request additional documentation and to make the final determination on whether an item qualifies as defective.

5. Incorrect Orders

In the unlikely event that you receive an item that is incorrect (wrong product, wrong color, or wrong size as a result of our error), please contact our customer service team within 5 business days of delivery. We will ship the correct item at no additional cost once the incorrect item is returned to us in its original, unworn, and unaltered condition with all original tags attached.

6. Cancellations

6a. Standard Items

Orders for standard (non-customized) items may be cancelled within 12 hours of purchase, provided the order has not yet been processed or shipped. After 12 hours, cancellation requests will not be accepted.

6b. Custom Jorts Orders

Custom Jorts orders CANNOT be cancelled for any reason once payment is confirmed. Production begins immediately upon order confirmation. If you believe you have made an error in your order, contact us within 1 hour of purchase and we will make every reasonable effort to pause production, though this cannot be guaranteed.

7. Chargebacks & Payment Disputes

We take fraudulent chargebacks very seriously. Initiating a chargeback or payment dispute without first contacting us in good faith to resolve an issue is a violation of our terms of service and may result in:

• Permanent ban from purchasing through our store
• Reporting to fraud prevention networks
• Legal action for recovery of lost funds plus applicable fees

We are always willing to work with customers to resolve legitimate issues. Please reach out to our support team before initiating any dispute with your bank or payment provider.

8. Shipping & Delivery Issues

We are not responsible for:

• Packages delayed, lost, or damaged by the shipping carrier after leaving our facility
• Packages marked as delivered by the carrier but reported as not received (customers should contact the carrier and file a claim directly)
• Delays due to weather, natural disasters, or other events outside our control
• Incorrect shipping addresses provided by the customer at checkout
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If your tracking information shows your package as delivered but you have not received it, please contact the carrier directly and file a missing package claim. We are happy to provide documentation to support your claim but cannot be held financially responsible for carrier errors.

9. Gifted Items & Third-Party Purchases

If an item was purchased as a gift or through a third-party (reseller, gift card, etc.), this policy still applies in full. Proof of purchase is required for any claim. Gift recipients do not have additional rights beyond those outlined in this policy.

10. International Orders

International customers are responsible for all customs duties, import taxes, and associated fees. These charges are determined by your local government and are not within our control. We are not able to refund shipping costs or duties on international orders that are refused or returned due to customs issues. Packages that are returned to us due to refused customs or failed delivery will not be reshipped without additional payment.

11. Policy Updates

We reserve the right to update, modify, or change this policy at any time without prior notice. The most current version of our policy will always be available on our website. Your continued use of our website or purchasing of our products constitutes acceptance of the then-current policy.

12. Contact Us

If you have questions about this policy, believe you have received a defective item, or need to report an incorrect order, please reach out to our customer service team:

Email: support@marjun.com

Response Time: We aim to respond to all inquiries within 1–2 business days.

Please include your order number and a detailed description of your issue in your initial message to help us serve you as efficiently as possible.

By purchasing from Marjun, you confirm that you have read and agree to this No Refund & Return Policy in its entirety.

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