MARJUN

SHIPPING POLICY

Effective Date: June 15, 2026

1. Overview

At Marjun, we work hard to get every order packed and on its way to you as quickly as possible. Whether you ordered a standard piece or one of our made-to-order Custom Jorts, this policy outlines everything you need to know about how we handle shipping, processing times, and delivery expectations.

By placing an order with Marjun, you acknowledge and agree to the terms of this Shipping Policy.

2. Order Processing Time

All orders are subject to a processing period before they are shipped. Processing includes order verification, quality inspection, packaging, and — for Custom Jorts — DTG production and mockup approval.

Standard Items:

• Processing time: 1–3 business days
• Orders placed on weekends or holidays will begin processing the next business day

Custom Jorts (DTG Print Orders):

• Processing time: 7–14 business days, including DTG production and customer mockup approval
• Production does not begin until the customer has approved the digital mockup in writing
• Time spent waiting for customer mockup approval is not counted toward processing time

In the vast majority of cases, orders ship within 7 days of being placed. However, in rare circumstances — such as unusually high order volume, supply chain delays, or production complications — orders may take up to 3 weeks to ship. We will always notify you by email if your order is experiencing an extended delay.

3. Shipping Methods & Delivery Estimates

Once your order has been processed and handed off to the carrier, estimated delivery times are as follows. Please note these are carrier estimates and are not guaranteed by Marjun.

Domestic (United States):

• Standard Shipping: 5–8 business days after shipment
• Expedited Shipping: 2–3 business days after shipment
• Overnight Shipping: 1 business day after shipment (where available)

International:

• Standard International: 10–21 business days after shipment
• Expedited International: 5–10 business days after shipment
• Delivery times may vary significantly depending on your country’s customs processing

Shipping method availability and pricing are displayed at checkout and are subject to change without notice.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order total, shipping destination, and selected shipping method. Marjun reserves the right to adjust shipping rates at any time.

• Free standard domestic shipping may be offered on qualifying orders — check our website or active promotions for current thresholds
• Expedited and overnight shipping options are available at an additional cost
• International shipping rates vary by destination and are displayed at checkout
• Marjun is not responsible for any customs duties, import taxes, or brokerage fees imposed by your country — these are the sole responsibility of the customer

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours after receiving your tracking number for the carrier’s system to reflect updated tracking information.

You can also track your order at any time by logging into your Marjun account at marjun.com or by contacting us at support@marjun.com with your order number.

6. Shipping Delays

While we always aim to ship your order as quickly as possible, there are circumstances outside of our control that may cause delays. These include but are not limited to:

• High order volume during launches, drops, or promotional periods
• Carrier delays, service disruptions, or weather events
• Customs holds or inspections for international shipments
• Incorrect or incomplete shipping addresses provided by the customer
• National holidays or carrier closures
• Supply chain disruptions affecting DTG printing materials or denim stock

Marjun will make every reasonable effort to communicate delays via email. However, shipping delays are not grounds for order cancellation or refund under our No Refund & Return Policy.

7. Incorrect Shipping Addresses

It is the customer’s sole responsibility to provide a complete and accurate shipping address at the time of checkout. Marjun is not responsible for orders delivered to an incorrect address as a result of customer error.

If you realize you have entered an incorrect address, contact us immediately at support@marjun.com. If the order has not yet shipped, we will do our best to update the address. Once an order has been handed to the carrier, we cannot guarantee address corrections and any associated re-routing fees will be the responsibility of the customer.

8. Lost or Stolen Packages

If your tracking information shows your order as “Delivered” but you have not received your package, please take the following steps:

• Check around your property, with neighbors, and at any secure package locations
• Contact the carrier directly to file a missing package claim using your tracking number
• Wait 2–3 business days, as packages are sometimes marked delivered before physical arrival

If you still cannot locate your package after the above steps, contact us at support@marjun.com within 7 days of the marked delivery date. We will work with the carrier on your behalf but cannot guarantee a replacement or refund for packages confirmed delivered by the carrier.

Marjun is not responsible for packages that are stolen after confirmed delivery. We strongly recommend shipping to a secure location.

9. Packages Damaged in Transit

If your order arrives visibly damaged, please take photos of the outer packaging and the item(s) before discarding anything, and contact us at support@marjun.com within 5 business days of delivery. Include your order number and photos of the damage so we can file a claim with the carrier and determine the appropriate resolution.

Damage claims submitted after the 5-day window may not be eligible for resolution.

10. International Shipping

Marjun ships internationally to select countries. International customers should be aware of the following:

• All customs duties, import taxes, VAT, and brokerage fees are the sole responsibility of the recipient and are not included in our product or shipping prices
• Marjun is not responsible for delays caused by customs clearance processes in the destination country
• Some products or materials may be restricted from import in certain countries — it is the customer’s responsibility to verify import regulations before ordering
• Orders refused at customs or abandoned by the recipient will not be refunded
• International shipping timelines are estimates only and can vary widely by destination

11. Custom Jorts — Shipping Note

Custom Jorts are made-to-order and require additional production time before they are ready to ship. Your shipping timeline for Custom Jorts begins only after:

• You have submitted your hand image at checkout
• Our team has reviewed the image and sent you a digital mockup
• You have approved the mockup in writing
• DTG production has been completed and quality checked

This process typically takes 7–14 business days. Once your Custom Jorts have shipped, standard delivery timelines apply. We will send you a tracking number as soon as your order leaves our facility.

Please plan accordingly when ordering Custom Jorts for a specific date or event. We recommend ordering at least 4 weeks in advance to account for production and shipping time.

12. Contact Us

For any shipping-related questions or concerns, please reach out to our team:

Email: support@marjun.com

Website: marjun.com

We aim to respond to all inquiries within 1–2 business days.

By placing an order with Marjun, you confirm that you have read and agreed to this Shipping Policy in its entirety.

© 2026 Marjun. All rights reserved.